When people email or call us they seem to have decided that identifying themselves or using plain sense and common courtesy is unnecessary.
Nor do they find the need to read our web site in any fashion.
What we are trying to say is that we receive thousands of emails and telephone calls here at EFM and MOST people that contact us have no clue as to how to conduct themselves professionally nor do they think that identifying themselves or reading is necessary.
Not only is this frustrating, this is a clear indication that the person who does not at the very
least indentify themselves, state clearly what it is they need assistance with, or that they have not
followed or read the web site or instructions before communicating with us is someone that most likely will not get far in the field.
We get hundreds of telephone calls and emails from people that do NOT read our web site at all, what they do is go to the contact us page and then call us asking questions that take the staff a massive amount of time to explain, when it is clearly on the site.
Our first response is to ask, did they read the web site? Many just hang up on the staff after being asked that question. Guess they decide that wasting our time is ok and hanging up on us is being professional or guess they just feel stupid.
Some of the questions that are asked include who we are. Many do NOT even know the name of the company or our web site.. sheesh... or they ask us what we do, or can we use them and all sorts of nonsense that is already addressed on our web site or is just impossible to answer.
We ask what is the purpose of writing detailed instructions and answers to questions if no one
bothers to read it?
What is the purpose of calling our staff to waste their time to ask what we do? This takes hours and hours of staff time explaining what is already available on the site . Please the first step is to READ our site, just click and Read. It is easy, fast and free.
What we would be happy to hear is AFTER these people read the web site, then they call us for
answers to specific questions that may not be addressed on the site. Or call us if they need staff to elaborate on something specifically.
What we do NOT want is conversations such as the one below:
hi what is your web site? what do you do, do you have casting calls in my state, I am 5 foot 7
and have black hair and i want to know if you can use me.
Or how about this one?
Is this the modeling agency? i want to be a model. what do I do to join your agency
Or how about this?
I am not sure what your web site is, just got the number and wanted to call to see what you do.
Emails that we receive include messages with no indication of who they are, they do not bother to put anything in the body or subject line of their emails. All they do is attach a photo.
Some send us and email and say can you use me and please call me and don't even include a photo.
TO ALL, WE ARE NOT A TALENT AGENCY, WE DO NOT SELECT TALENT FOR PROJECTS IN FILM AND TELEVISION. THE CASTING PERSONNEL VISITING THE WEB SITE AND LOOKING AT POSTED PHOTOS ARE THE ONES WHO SELECT TALENT FOR THEIR AUDITIONS.
EFM IS A WEB SITE WHERE YOU CAN DISPLAY YOUR PHOTOS TO THESE CASTING PERSONNEL,
WE ARE A VENUE WHERE YOU CAN SUBMIT FOR AUDTIONS AND CASTING CALLS.
WE ARE OFTEN ASKED BY CASTING PERSONNEL FOR SUGGESTIONS ON TALENT THEY CAN USE AND WE ONLY SUGGEST THOSE THAT ARE KNOWN TO BE RELIABLE, THOSE THAT ARE KNOWN TO FOLLOW INSTRUCTIONS AND THOSE THAT WE KNOW WOULD DO A GOOD JOB BASED ON OUR PREVIOUS EXPERIENCE WITH THEM.
THE STAFF DETERMINES THIS BY THE WAY THE MEMBER COMMUNICATES . HOW THEY ANSWER OUR EMAILS AND MEMBERS THAT HAVE PROVED IN THE PAST THEY ARE CAPABLE OF DOING THE JOB.
BUT WE DO NOT SELECT THE TALENT; AGAIN IT IS SOLELY UP TO THE CASTING PERSONNEL.
What we want to say AGAIN is PLEASE show some professionalism, read what we have taken hours to compile on the site and in the forums. If you are communication via email to us, be specific as to who you are (If you have a profile on our site) include the link to your page in your email.
Do not send us pictures that are not part of the membership or casting process. We delete unsolicited pictures and attachments. They are not read or opened.
Please READ the FAQ page and the forums if you are interested in getting work and new to our site.
NOTE: To those that do read, follow instructions and have that professionalism the staff and casting personnel are looking for; we say to you that you have a fabulous chance of getting anything you go after in life.
Because those that DO exhibit these qualities are the MINORITY and being the MINORITY is special. The MINORITY are the people that tend to stand out and get noticed.
These are the people that are a pleasure to work with and these are the people who will get far in life.
WE WELCOME ANY COMMENTS AND SUGGESTIONS AND WHAT YOU THINK ABOUT OUR ARTICLE OR QUESTONS.
The EFM Staff